Refund policy

BEFORE YOU START: CAN YOU RETURN YOUR ORDER ?

You are eligible for a return if:

• Shipping address: The order was placed within the EU. (Please note we cannot accept returns from outside the EU).
• Standard Items: The item is not personalized (including embroidered and doodle styles) or custom-made.
• Condition: The item is unworn, unwashed, and in its original, perfect saleable condition.

OVERVIEW OF THE RETURN PROCESS USING THE PORTAL:

ACCESS TO RETURN PORTAL

• Step 1: Find your order

Enter your postal code and order number (found in your confirmation email) to get started. Select another language if applicable.

• Step 2: Select items

Choose the item(s) you wish to return or exchange. Only items from orders placed on mcalson.com are eligible.

• Step 3: Reason & preference

Let us know why you're returning and whether you'd like an exchange or a refund. Exchanges are subject to stock availability. If the requested item is no longer available, we'll offer an alternative at the same price or issue a refund.

• Step 4: Shipping method

Choose how you'll send the parcel back. Shipping costs are at your charge. McAlson cannot be held responsible for loss or damage during return transit.

• Step 5: Confirm & get your label

Review your return summary, confirm, and download your return label. A copy will also be sent to your email.

Send your parcel to:
Agerti NV — Broekstraat 86, 9270 Laarne, Belgium

• What happens next?

Once we receive your return, we'll inspect the goods. Items must be in original, resaleable condition. If approved, your exchange or refund will be processed as soon as possible. If rejected, goods will be returned to you at your request and expense.

If you received a defective item or we shipped the wrong size or reference, we'll gladly exchange or refund it. In that case, return shipping costs will be on our behalf.

GENERAL INFORMATION

• Exchanged or returned goods need to be in their original state and package. Used, damaged, stained, or any other condition (ex: odor) which would prevent goods to be resold as new can't be returned nor exchanged.
• Shipping costs and any other cost indured due to returns or exchanges are at the clients charge.
• McAlson cannot and will not assume responsibility for loss or damage during return or exchange shipping.
• All returned and exchanged goods are evaluated on resaleability and/or authenticity of the claim in case of defect or error on dispatched goods.
• Returns and exchanges can only be requested and performed on purchases made through www.mcalson.com online store.
• Personalized boxers are not returnable; You can not return a personalized boxer if you do not like the end result of the embroidery, if the font or choosen colour did not produce the desired effect nor for the purchase of a wrong size. This also applies to the doodle boxershorts, once they are coloured or drawn on.
• Important note for customers outside the European Union:
  Returns from outside the European Union are not accepted due to import-related costs and customs procedures. These orders are considered final and non-returnable. We kindly ask you to take this into consideration when placing your order.

YOUR ORDER DOES NOT MATCH WHAT YOU'VE RECEIVED

• In case we accidentally dispatched wrong references and/or wrong sizes, we will gladly exchange these for the correct ones. The return portal offers this return reason.
• If the correct goods are no longer available, you can either choose another item which is in stock -with same price as the one of the original order-, or ask for a refund. In case of refund we will repay all charges (incl. all shipping costs).
• Mcalson.com can't and will not assume responsibility for loss or damage during return shipping.

YOU RECEIVED DEFFECTIVE GOODS

• In very rare cases a defect can occur on goods we dispatch. The return portal offers this return reason. If you should be one of these unfortunate customers to receive such defect goods, we will gladly exchange or refund the goods in question. And would like to apologize upfront or the inconvenience.
• All defects must occur at moment of reception of the goods.
  If the same goods are no longer available for exchange, you can either choose another item which is in stock -with same price as the one on the original order- or ask for a refund. In case of refund we will repay all charges (incl all shipping costs).
• McAlson.com cannot and will not assume responsibility for loss or damage during return shipping.